Frequently Asked Questions
Answers to the most common questions about domain service administration.
Reply:
Step 1. Request. You register on our website, fill out the application form, and specify the domain. We will check the domain status and its availability for transfer free of charge.
Step 2. Agreement. After approval by both parties, we conclude a service administration agreement.
Our services are provided on the basis of the a Public Offer. To start cooperation, it is sufficient to accept its terms (acceptance).
You may also choose a paper version – print out the agreement, sign it, affix your seal, and upload a scan/photo in the "Agreements" section.
Step 3. Transfer and Payment. You transfer the domain administration rights to us and make an advance payment for one year.
Step 4. We do our job. We administer and renew the domain, provide you with the ability to change NS records, and undergo identification.
Step 5. Annually.Two months before the expiration date, you will receive a renewal reminder. You pay for the renewal – and the domain is again under protection for another year.
Reply: Absolutely not. Under our service administration agreement, you retain full ownership of the domain.
We act only as a technical administrator and have no right to sell, gift, or transfer your domain to anyone without your explicit written instruction. This is clearly stated in a dedicated provision of our contract.
Reply: Solely you. We are only responsible for the technical existence of the domain – its registration and timely renewal. We do not interfere with the content of your website.
You are fully responsible for the content, its legality, compliance with copyright, and any claims from government authorities or third parties.
"Reply: Exactly the same as now. Under the agreement, we only provide domain service administration. Website support and administration remain with you. We do not interfere in this process.
What remains with you:
- Full access to the DNS management panel (you change A, CNAME, MX, and other records yourself)
- Hosting – entirely under your control
- All content, files, and databases of the website
- Access to email on the domain
What we do:
- Administer the domain in accordance with the legislation of the Russian Federation
- Maintain the NS records of the domain
- Timely renew the domain registration
- Send renewal reminders 2 months in advance
Reply: Yes, of course.
Starting from September 1, 2026, identification through Gosuslugi (Russian State Services) becomes mandatory for all administrators of domains in the .RU and .РФ zones.
Without a verified account in the ESIA (Unified Identification and Authentication System), it will be impossible to:
- – Register a new domain
- – Renew an existing domain
- – Transfer a domain to another person
- – Change the registrar
Reply:
Create a payment in your personal account.
There are several payment methods available there, for example, through the Robokassa service – offering over 50 payment options.
Payment methods: bank cards (Visa/Mastercard/MIR), e-wallets, and bank transfer.
For legal entities, payment by issued invoice is also available.
Reply:
Our administration service costs 12,000 RUB per domain per year.
The price is fixed for the entire year and does not change during the paid period. The cost of domain renewal with the registrar is not included in this price and is paid separately, or reimbursed if we handle the renewal.
For partners, the service price is calculated individually.
To get a price quote, please write to us by email or through the contact form.
Reply:
No. A contract signed with an electronic signature or with a handwritten (wet-ink) signature is recognised as valid in the territory of the Russian Federation without additional certification.
However, in certain cases we may require notarisation.
Однако, в некоторых случаях мы можем потребовать нотариальное заверение.
Reply: Yes, it is required:
- For individuals: a copy of a passport or other identity document containing the pages with photo, surname, first name, date of birth, and details of the issuing authority.
- For stateless persons: a copy of a residence permit or other identity document issued in the country of residence.
- For legal entities: a copy of the document confirming state registration, and a copy of the document confirming the authority of the signatory (manager or representative by power of attorney).
Documents in a foreign language must be provided with a translation into Russian. Additionally, in certain individual cases, we may request documents with an apostille and/or notarisation.
Our agreement is drawn up in two languages. The texts are arranged in two columns: on the left – in Russian, on the right – in English.